How the Toledo Regional Chamber of Commerce Transformed My Business Journey

Starting a business is an adventure filled with surprises, challenges, and triumphs. Just a year ago, I took my first steps into entrepreneurship, aiming to earn a little extra income for my family and improve our quality of life. I had a dream of a cozy home and a reliable truck. Today, thanks to the Toledo Regional Chamber of Commerce, my small venture has blossomed into a thriving business. Their support has been invaluable and I want to share how it changed my journey.

The First Encounter

Walking into the Toledo Regional Chamber of Commerce was like discovering a treasure trove of opportunities. With a mix of excitement and nerves, I approached their office hoping to learn and grow. At my initial meeting, I learned that I would need a year of business ownership before I could qualify for certification. Although I felt a bit discouraged, the staff assured me that once I reached that milestone, they would be with me every step of the way.

Their guidance gave me hope and set the tone for my entrepreneurial journey. They didn't just offer information; they offered a roadmap that didn't require endless reading or complex terminology.

Step by Step Guidance

As the months went by, I couldn’t believe how much I was learning. The Chamber introduced me to QuickBooks, an essential tool for managing my business finances. With the help of a CPA, Boynton Tax Service, I started to understand the financial aspects of running a business. I transformed from someone confused about numbers to a confident decision-maker.

One specific example is when I learned about cash flow management. By tracking my income and expenses, I managed to reduce costs by 15% over six months. This knowledge was empowering and laid the foundation for future growth.

Close-up view of QuickBooks software showing financial data and analytics.

Moreover, the guidance helped me grasp the importance of building a diverse team. Hiring bilingual employees, particularly Spanish speakers, allowed me to connect with a broader range of clients in our community. This not only improved customer relations but also boosted sales by 20% in just three months.

Certification and New Opportunities

Now, I stand on the brink of receiving certification for city, state, and federal contracts. This certification is more than just a formal acknowledgment; it opens doors to contracts that come with no fees, a vital opportunity for a franchise owner like me.

Thanks to the Toledo Regional Chamber of Commerce, I am exploring new projects that can expand my business without the typical financial strain. For instance, I was recently approved for low-interest loans that could drop to zero once my certification is in place. These loans can provide up to $1.5 million, giving me the financial flexibility to invest back into the business and improve operations or hire more staff.

Building My Team

A significant part of my journey has been assembling a committed team. The Chamber emphasized the importance of employee welfare. I made it a priority to offer fair wages, and I’m proud to say my team earns $20 an hour—well above the minimum wage and higher than many fast-food positions.

This investment in my employees has fostered a workplace culture centered on trust and collaboration. As a result, employee retention has soared to 90% over the past year, reducing hiring costs and ensuring that we maintain a skilled workforce.

A Relationship Built on Trust

The bond I’ve formed with the Toledo Regional Chamber of Commerce is truly unique. It feels like being part of a supportive community that genuinely cares about my success. Their continuous assistance transforms what could have been a lonely journey into an experience filled with camaraderie.

I’ve never been inclined to follow traditional business advice. Instead, the hands-on support I received made it easier to face challenges. It feels like having a safety net, empowering me to take calculated risks without the fear of failure looming over me.

Looking Ahead

As I await the approval of my certification, I am excited about the future. What started as a small side hustle is now a full-fledged business. I am actively reinvesting in my company, purchasing new equipment that enhances our service quality and makes work easier for my employees.

The lessons learned extend far beyond mere transactions. I am building a company grounded in community values and dedicated to uplifting those around me.

Reflecting on the Journey

Looking back on this past year, I recognize how the Toledo Regional Chamber of Commerce has significantly impacted not only my business but also my life. Their expertise, resources, and genuine support have provided a pathway to opportunities I once thought were out of reach.

If you're an aspiring entrepreneur or are already on your business journey, I encourage you to engage with your local chamber of commerce. Their assistance could lead you to successes you never dreamed possible. Here’s to growth, community support, and all the wonderful paths that lie ahead!

Want to Start Your Journey with the Toledo Reginal Chambers of Commerce?

Conact these 2 amazing people who put me on the journey:

Justin Leahey, CBA

Phone: 419.214.0086

Email: Justin.Leahey@toledochamber.com

Lenora McIntyre, CBA(R)

Phone: 419.214.0085

Email: Lenora.McIntyre@toledochamber.com